At A&C's Bracelets, we strive to ensure that our customers are satisfied with their purchases. However, as our products are handmade and often personalized, certain limitations apply to refund requests. Please review our refund policy carefully before making a purchase.

​

Eligibility for Refunds

1. Standard Products:

   • Refunds may be available for non-customized products that are returned in their original condition, unused, and in their original packaging. Approval of refunds is at our sole discretion.

2. Customized or Personalized Products:

   • Refunds are not available for customized or personalized products unless they are defective or damaged upon delivery.

3. Timeframe:

   • Refund requests must be submitted within 14 days of receiving your order. Requests made after this period will not be accepted.

​

Non-Refundable Items

• Gift cards

• Sale or clearance items (unless defective or damaged)

• Items returned without prior authorisation

​

Requesting a Refund

1. Contact Us:

   • Please email us at info@acbracelets.com to initiate a refund request. Include your order number, proof of purchase, and a detailed issue description. Incomplete requests may not be processed.

2. Approval Process:

   • Refund requests are subject to review. Approval is at the sole discretion of A&C's Bracelets. You will be notified of our decision within 7 business days of submitting your request.

3. Return Shipping:

   • Customers are responsible for all return shipping costs, except in cases where we deem the item defective or damaged. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.

​

Refund Processing

1. Method of Refund:

   • Refunds, when approved, will be issued to your original payment method. No alternative payment methods will be used.

2. Processing Time:

   • Approved refunds may take up to 14 business days to appear in your account, depending on your payment provider. We are not responsible for delays caused by financial institutions.

​

Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 7 days of delivery with the following:

• A detailed description of the issue

• Photographic evidence clearly shows the damage or defect

Upon verification, we may offer a replacement or refund. Decisions regarding damaged or defective items are at our sole discretion.

​

Exchanges

We do not offer direct exchanges. If you wish to purchase a different item, please initiate a return and place a new order.

​

Additional Terms

• All refund decisions are final and made at the sole discretion of A&C's Bracelets.

• Refunds are limited to the purchase price of the product and do not include shipping costs, except in cases where the item is deemed defective or damaged by us.

​

Contact Information

If you have any questions or need further assistance, please contact us:

A&C's Bracelets
info@acbracelets.com
 

By purchasing from A&C's Bracelets, you agree to this Refund Policy.